FAQ

What are the delivery options?

  • Postnet to postnet: Your package will be sent to your nearest Postnet office and will be collected from there by you. You will need to specify which Postnet branch you want it sent to.
  • Courier: Your package will be sent directly to your door at the address you specified. Please make sure the information you give is correct.
  • Collection: We are Durban based and if you are too, you are welcome to arrange to have your package collected at a pre-arranged time. Once your package is ready you will be notified. If you want to have your own courier or service collect your package you can use this option too and specify in the notes section.
  • SAPO Package: Your package will be sent via the South African Postal Service to the address specified by you. Your package will then be collected from SAPO by yourself.
  • Hold Shipping / Combine order: Your package will be packed and kept on hold until you complete your order with a next purchase. Use this option if you don’t want to pay shipping for small orders. You can place your package ‘on hold’ until you are ready to send multiple orders combined as one. If you use this option please only apply your delivery option on the last order. **You can not use Free Shipping for this option**
  • Free Shipping: You can choose the Free Shipping option on orders over R1000. This option will not appear until your cart total reaches R1000 or more. This option is only available on once off purchases exceeding the amount and is not applicable to combined orders.

No delivery option has insurance. If you would like to add insurance to your package please get in touch and we can add that to your order at an additional fee